Frequently Asked Questions

Your online account is kept in a database just for our web customers, which, at this time, is in a separate database from your Internal Jeffers' Account. Your order will be matched up with your Internal Account after you have placed your first online order and it's been processed. Your order is pulled off the website and processed by an actual person to ensure accuracy.

There are 2 ways to create an account. From any page inside the site you may click on "Account" in the top right of the header and specify you need to create an account. The other way is to shop and place items in your shopping cart; when you "check out" you will have the opportunity to create your account. If you need to update or change any information regarding your account you must go to "Account" in the header and log into your account then you can make changes to your account.

To have a password you must create an online account and you will be asked to provide your own password. You should choose something that will be easy for you to remember. Initially you will be prompted to type it in twice for verification. The password is case-sensitive. The combination of your password and login will be your verification on the site in your future visits. Many customers use their email address as their login name.

We can email your password to you if you fill in the forgotten password section of the "Account Page" easily accessed through "Account" in the header.

If you want to order an item, simply fill in the space for Quantity and click the "Add to Cart" button near the right side of the item page. To continue shopping, click on Checkout or click Place A Quick Order if you already know the stock numbers of the desired products. If you have finished shopping click Checkout.

An order can be canceled only if an email is received within an hour of placing the order. You will need to include your six digit online reference number as well as a telephone number where we may reach you if there is a problem. Typically orders are processed within an hour of having been submitted with the exception of weekends. Please email as soon as possible if you need to cancel an online order. It is very difficult to add to an order once it has been placed. We strive to get the orders out to you as soon as possible. We will be pleased to attempt to add to a order once it has been placed, however, we can not guarantee this service. To cancel or attempt to change an order please contact us immediately.

We reserve the right to add sales tax in all states without prior notice. Recent court decisions are allowing more states to require retailers to collect sales taxes. If your organization is exempt from sales tax in your state please provide us with your sales tax exemption form. This will allow us to update your account on our systems. Just providing an exempt number is not sufficient. If we do not have a sales tax exemption form on file we may be required to charge sales tax. If we do this tax will not be refundable.

We are currently required to collect sales tax for South Carolina. South Carolina does not have an exemption to sales tax for religious organizations.

If you qualify for an exemption you may submit your tax exempt forms in any of the ways listed below.

We can establish open account orders for churches and schools. We reserve the right to request credit references and to report credit information to credit bureaus. Terms are net 30 days.  Accounts over 30 days will have finance charges of 1.5% (18% APR) added to the bill (minimum $1.00 per month). In addition, if any account remains unpaid after 60 days from the invoice date, we shall hold future orders until the account is again current. Individuals and new customers, must pay by credit card when the order is placed. We accept Visa, MasterCard, Discover and American Express.

Yes. Your personal information is stored behind our firewall. No one at Jeffers Handbell Supply, except authorized programmers and customer service representatives have access to your information. Click here to view our privacy policy.

Yes. Cookies are required to place an order online.

A cookie is a tiny piece of text Web sites place on your computer's hard drive. For our site it is where the items you add to your shopping cart are stored while you are shopping.

If you choose not to accept the cookie you will not be able to purchase our products online. However, you may shop online and when ready call in your order with the Stock numbers you found online.

You may call one of our customer support representatives and place your order by phone at 1–800–JHS–BELL, Monday–Friday between the hours of 8:30 am to 5:30 PM EST.

Yes, music may be ordered by Stock Number from within the Music Section by entering the stock number in the Keyword or Stock Number search area. Currently music is the only section which offers this tool, but we would like to expand it to be sitewide.

The keyword search works best if you use only one or two words from the title or item. Leave out common words such as "the" or "a" and try again.

The proliferation of unsolicited email consisting of advertisements hawking various products, sites, the capture of personal financial information, and even pornography has forced us to implement filtration mechanisms in an attempt to curtail "Spam" and "Phishing" and other exploits and abuses of email.

The policy at Jeffers prohibits our employees from sending any type of unsolicited communication to you. We automatically discard email from problem servers which send us Spam, trojan horse and other viral packages, as well as Phishing email.

These include mail servers, intermediate servers, and hijacked servers as well as "open relays."

In accordance with usual and customary procedures, we exercise due diligence in determining the origin of the spam and the automatic discard remains in place until there is reason to remove it.

Customers may use the secure contact form if you suspect any problem with email or the web site and we will make all efforts to locate and eliminate any problems you are having with email in a prompt manner. Your business and good will are our utmost concern.

Spam and Exploits Blacklist Disclosure
In addition to our own filtration mechanisms, we are running external spam and exploit filters which actively reject email from known spammers and mail servers which propagate trojans, other viruses, and/or phishing on the internet via Sorbs.net. These automatic mechanisms are beyond our control and removal from them is up to the owner of the server being listed.

"Certified Bulk Email" is a type of spam being propagated by many of the "free" email sites whereby spammers pay a fee for having their spam forwarded to these various subscribers. Company policy calls for the blocking of this spam as well. If you utilize one of these free email services you may have periodic problems sending email to us. We remove the blocks -- only to be forced to reinstate them with the next batch of spam. The external third party prevention likewise delists -- only to have to relist problem servers.

Jeffers Handbell Supply would prefer not having to implement automatic discards and blocking as a resource utilization defense mechanism but given the practicalities under consideration this simply is not possible.

Your event has been captured in our database and we will be contacting you shortly to verify the information before we post it. This may take 2 or 3 business days.

Prices are subject to change without notice. Also we are not responsible for typographical errors. Prices are updated regularly to keep you current with all product prices.

You may call us at 1-800-JHS-BELL or email us.

A privacy policy lets you know what we do with your information. See our Privacy Policy.

You can find individual bell part by clicking "Bell Maintenance" in the header menu. Then choose the bell manufacturer and octaves then click "GO!" If you are not sure of the name of your desired part you can take advantage of the bell diagram to find the correct name of the part. You can also click the part names that are listed vertically and see a photo of that part.

We store our music as a .asf file and it can be played on a MAC with MicroSoft Windows Media Player. Click here for a site that offers a free download of MediaPlayer. If you have MediaPlayer and are having problems you may be missing a codec for our files. Click here for a site that offers free downloads of codecs. This site mentions using Quicktime to play .asf files.